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Frequently Asked Questions

Contacting Giving Greetings
Return Policy
Placing Orders
Payment Methods Accepted
Sales Tax
Shipping Info & Charges
Corporate & Retail Inquiries
Other Questions
Your Privacy

How do I contact Giving Greetings?

Giving Greetings Customer Service can be reached Monday-Friday, 9am-5:00pm EST
Email: Customer Service
Call toll free in USA: 1-866-544-9540
Mail: Giving Greetings, 517 Boston Post Road, P.O. Box 456, Sudbury, Massachusetts USA 01776-0456

What is your return policy?

We guarantee our products 100%. We want you to be satisfied with our products and offer a 30-day return policy. If you are not happy with the product you receive, please contact us prior to 30 days and we will either replace or refund your purchase. Errors in personalization will be corrected at no charge, or refunded. Sorry, but we cannot accept returns of correct personalized merchandise.

Simply return your unwanted product in original condition within 30 days of purchase and we will exchange your product or credit you for the full cost of the merchandise. Shipping and handling charges are not refunded. Some special order items may be subject to a re-stocking charge if applicable.

For more information or to arrange for a return, contact Customer Service toll-free at 1-866-544-9540 or email: Customer Service.

How can I place an order?

Secure Online Ordering: Our website is a Yahoo Store and provides for secure online ordering using VISA, MasterCard, Discover and PayPal. Your card will be charged only when your order is being processed just prior to shipping to you. You may see a temporary credit hold on your account but this will go away once the charge is processed.

Order by Phone: You may order by phone by calling toll-free 1-866-544-9540, M-F 9am-5:00pm EST. VISA and MasterCard accepted with phone orders.

Order by Mail: Mail your order plus 12% for shipping to Giving Greetings Publishing, P.O. Box 456, Sudbury, MA 01776-0456 USA. Make check payable to Giving Greetings. Please include a contact email or phone number with your order. You may send your order without payment and we will send you an invoice. Return this invoice with payment to receive your order.

Order using a PO: We accept purchase orders. Please email orders to us at custserv@givinggreetings.com or fax to 1-857-288-7734. We can provide a W9 form upon request.

What methods of payment do you accept?

• Valid VISA, MasterCard and Discover securely accepted online. We also accept payment via PayPal. • Personal checks drawn on a US bank • Institutional purchase orders. • 50% deposit may be required with custom orders.

All prices shown in $US. Our order minimum is $10.00 and prepayment in full must accompany your order.

How safe is ordering online?

All Giving Greetings online stores are secured using Yahoo’s secure encrption technology. Credit card information is only kept online for 30 days after your order. All customer information is stored on Yahoo’s secure servers and not visible to Giving Greetings staff.

Do I have to pay sales tax?

There is no tax for online orders shipping outside of Massachusetts. Sales tax of 6.25% is automatically added to your order shipping to a Massachusetts address, in compliance with state law.

Tax-exempt organizations in Massachusetts may be exempt from sales tax when a tax- exempt number or certificate is provided with your order.

How much do you charge for shipping?

We strive to provide the best possible service and will rate shop your order to find the lowest cost shipping method. If the actual shipping cost is less than quoted by $1 or more, you will be charged the lower rate and this will be show on the receipt enclosed with your order.

For average merchandise orders, shipping and handling within the US is automatically calculated as 10% of your total order plus $2.00 to cover packaging. For larger orders, we charge actual insured shipping plus $2 for packaging. We offer Express 1-2 day shipping at check out.

Do you ship outside the United States?

We are happy to send orders to customers outside the US. An additional shipping charge may apply depending on the shipping method and destination country. Please contact Customer Service to obtain a shipping quote prior to ordering online. Or we will contact your after you place your order with the shipping quotation for your approval. Any customs fees and duties for all orders shipping to international locations are the sole responsibility of the recipient.

When can I expect to receive my order?

Products are generally shipped within 2-3 days after receipt of your order. You will be notified by email if there is an exceptional delay or if a product is out of stock.

Please allow an additional 2-5 days for shipping via USPS Priority and First Class mail. For shipping outside the United States, please contact Customer Service to obtain a shipping quote.

How do I order your products as gifts?

Giving Greetings communication aids make a thoughtful gift for patients or people recovering. Tick the Gift option at check out to wrap your gift in colorful paper and ribbon. Gift recipients receive a packing list that does not include prices. We can also ship directly to your gift recipient. Simply include the recipients shipping address when completing the order form.

Can I order Giving Greetings products for resale in my store or catalog?

Giving Greetings products are a unique addition to home equipment stores, pharmacies and hospitals. Please call 1-866-544-9540 or complete the Contact Us form for more information on wholesale pricing and packaging.

Other Questions

Do you have a catalog?

We do not publish a printed catalog but keep our website up to date with the newest products and special offers. Purchases can be made online, by phone or by purchase order. Sign up to receive period emails with new product announcements.

How do I find out about sales, special offers and new products?

Giving Greetings periodically emails informational emails and offers to our customers and prospective customers. Customers are automatically included in our email list. Interested customers can get on the list to receive announcements by providing your email address in the box on the home page, or by sending your email address to Customer Service.

Do you sell or share my email and contact information with other companies?

Absolutely not – you get enough junk email! Your email and mailing address are held in strict confidence by Giving Greetings. We do not sell, rent or exchange our mailing lists. Your email address is used strictly by us to communicate with you regarding your order or to notify you of new products and special offers. Giving Greetings uses a third-party email distribution service that store and updates our proprietary email lists on a secure, password protected server.

Can I remove myself from your email list?

You can remove yourself from our mailing list in two ways: 1. Use the Unsubscribe option included in every email promotion you receive from us. 2. Send an Unsubscribe message to Customer Service.